Bank of Scotland Plc

Financial Ombudsman decision DRN-1984742 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains about the service he received from Bank of Scotland plc (trading as Halifax) when he made a fraud claim.Card dispute or chargeback

I can see Mr B is upset about how Halifax handled his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1984742.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.