Clydesdale Bank Plc
Financial Ombudsman decision DRN-1983984 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
blocked her account when she tried to make a withdrawal and the blocked it againFunds blocked or frozen
Yorkshire Bank has said that whilst it sympathises with the impact the restrictions and reviews had on Miss S, it has a duty to comply with its legal and regulatory obligations. However, it did apologise that the service Miss S received in branch, and subsequently when she reported the complaint, fell below expected standards.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1983984.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.