National Westminster Bank Plc

Financial Ombudsman decision DRN-1957554 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

the overdraft was removed from December 2019 and the account passed to recoveries.Account closed or refused

F was paid £100 in compensation and received a refund of charges of £300.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1957554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.