TSB Bank plc

Financial Ombudsman decision DRN-1955976 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

several online transactions were made from Mrs J’s TSB current account totalling just under £140, without her consent.Unauthorised transaction

Mrs J complains that TSB Bank plc didn’t do enough to stop fraudulent activity on her account. And didn’t notify her about the fraud. She’s also unhappy that TSB stopped her making online payments for several months.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1955976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.