Barclays Bank UK PLC

Financial Ombudsman decision DRN-1943518 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Barclays also decided it no longer wanted Mr A as a customer and closed his accounts without notice.Account closed or refused

Barclays placed blocks on Mr A’s accounts, whilst it investigated the report from Mr A’s other bank. This meant Mr A couldn’t access the money in them.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1943518.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.