Bank of Scotland Plc

Financial Ombudsman decision DRN-1942884 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr G then said that his credit file showed that the mortgage has been paid off with no default balance.Credit file reporting

The complaint Mr G complains that Bank of Scotland plc (trading as Halifax) has sought repayment of the shortfall that arose after his property was taken into possession and sold.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1942884.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.