National Westminster Bank Plc

Financial Ombudsman decision DRN-1934188 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Mortgage administration

In the Ombudsman’s words

unhappy with fees and charges which have been applied to their account without authority or notificationCharges and fees

how they have reported their credit ratingCredit file reporting

false accounting practice which means the outstanding balance on their mortgage is incorrectMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1934188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.