Ebury Partners UK Limited

Financial Ombudsman decision DRN-1887746 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr G complains that Ebury Partners UK Limited suspended and closed his foreign exchange account.Account closed or refused

Ebury held the incoming payment after it was flagged by its transaction monitoring team. It has a number of legal and regulatory responsibilities and given the circumstances here, I think it was reasonable for it to suspend and review the payment and account in fulfilling them.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1887746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.