PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-1868812 Not upheld

Not upheldoutcome, as published by the Ombudsman

£18redress stated in the decision

Thu Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss A has complained that PayPal Europe Sarl & Cie, SCA refused to refund a transaction she didn’t make.Unauthorised transaction

Miss A persisted with her complaint and asked repeatedly for her referral rights to this service, which she said PayPal ignored.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1868812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.