Barclays Bank UK PLC

Financial Ombudsman decision DRN-1865489 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Barclays took a first payment from their account on 16 September 2019 and then a further payment on 1 October.Charges and fees

Mr E and Miss H got a new mortgage with Barclays. The mortgage was drawndown at the end of August 2019.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1865489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.