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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-1864942 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

During the review Mr N’s debit card and online account access were blocked, restricting him to withdrawals in branch using valid identification.Funds blocked or frozen

Mr N complains the Co-operative Bank Plc unfairly stopped an international payment he wanted to make.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1864942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.