Barclays Bank Plc
Financial Ombudsman decision DRN-1851737 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms B complains that Barclays Bank Plc (“Barclays”) gave her misleading information about the likely outcome of a chargeback she made.Card dispute or chargeback
Barclays then reviewed what happened and said it had given Ms B incorrect information about timeframes involved.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1851737.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.