TSB Bank plc

Financial Ombudsman decision DRN-1834196 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr S is unhappy that TSB Bank plc (“TSB”) are holding him liable for debit card transactions which he says he neither made nor authorisedUnauthorised transaction

A few days later, following an account review TSB took the decision to end its relationship with Mr S and close his bank account.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1834196.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.