PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-1822202 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr K is disputing two transactions, totalling £546, which were paid for from a PayPal credit account in his name.Unauthorised transaction

remove any adverse information relating to the debt and the credit account from his credit files.Credit file reporting

Rules cited

Payment Services Regulations 2017, Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1822202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.