Bank of Scotland Plc

Financial Ombudsman decision DRN-1820637 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Tue Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr D complained about business loans he took out with Lloyds Bank Plc in 2007 and 2018.Mortgage administration

I consider that a fair and practical solution is needed here. ... This was a mistake, and I agree with the investigator that Lloyds should pay Mr D £100 compensation for the inconvenience caused by this mistake.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1820637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.