Bank of Scotland Plc

Financial Ombudsman decision DRN-1797627 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

treated them unfairly in the way it’s handled their buy-to-let (BTL) mortgage accounts during a period of financial difficultyTreatment in financial difficulty

Ms B and Mr C maintain that they don’t think it’s fair BM can add fees and charges to the accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1797627.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.