Clydesdale Bank Plc
Financial Ombudsman decision DRN-1774088 Not upheld
Not upheldoutcome, as published by the Ombudsman
£284redress stated in the decision
Wed Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
calculating his loan repayments and interest rateInterest and rates
genuine systems error that meant the loan information wasn't correctly displayedMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1774088.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.