PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-1762405 Upheld

Upheldoutcome, as published by the Ombudsman

£860redress stated in the decision

Tue Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

three payments taken from her PayPal account without her authorityUnauthorised transaction

Mrs O remained unhappy as this had gone on for quite a timeComplaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1762405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.