Bank of Scotland Plc

Financial Ombudsman decision DRN-1758565 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

blocked her account after she tried to make a transactionFunds blocked or frozen

asked to attend a branch with identification documents in order to have the block removedIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1758565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.