PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-1747548 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen

In the Ombudsman’s words

Paypal decided to review Mr B's account and asked Mr B to provide it with further information about his identity and account payments he'd received. Two days later, Paypal took the decision, having reviewed the information it had received from Mr B, to permanently limit access to the account. Paypal also said that Mr B couldn't withdraw the balance of the account for 180 days.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1747548.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.