Mortgage Express
Financial Ombudsman decision DRN-1734541 Upheld
Upheldoutcome, as published by the Ombudsman
£2,087redress stated in the decision
Tue Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Mortgage Express did not handle things well.Mortgage administration
The estate of the late Mr M complains that Mortgage Express unfairly took court action to repossess the late Mr M’s property.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1734541.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.