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Vauxhall Finance plc
Financial Ombudsman decision DRN-1731300 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
internal error occurred within Vauxhall's administration systemMortgage administration
I agree with our investigator's view that Vauxhall has explained its errorComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1731300.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.