HSBC Bank plc

Financial Ombudsman decision DRN-1712201 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

He also noted he’d been charged a late payment fee and accrued debit interest.Charges and fees

Mr G is unhappy HSBC UK Bank Plc is chasing him for a payment on his credit card account, which he believed was closed with a zero balance.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1712201.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.