Barclays Bank Plc
Financial Ombudsman decision DRN-1708021 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Sat Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Barclays correctly told Ms K that it couldn't do so at that stage as I don't think it was able to under the chargeback rulesCard dispute or chargeback
I accept Ms K's general concerns about fraud. There is no question Barclays didn't raise a SAR over the phone. But I think its fairly apologised for that mistake and offered what I think is a fair and reasonable level of compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1708021.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.