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Bank of Scotland Plc
Financial Ombudsman decision DRN-1700957 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax have rejected Miss A’s claim because they have noted that the supplier’s website says, “returns can be made…within 14 days, unworn and undamaged…the items will be checked for wear and tear”.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1700957.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.