Barclays Bank Plc
Financial Ombudsman decision DRN-1666429 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc (trading as Barclaycard Payment Solutions) terminated its merchant acquiring services agreement with TAccount closed or refused
Mr B complained to Barclays. He said he told the agent about what T did when he set up the account. Barclays accepted that it should have asked him some more questions at the time.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1666429.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.