TSB Bank plc

Financial Ombudsman decision DRN-1645684 Upheld

Upheldoutcome, as published by the Ombudsman

£3redress stated in the decision

Thu Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr B complains TSB Bank Plc hasn’t refunded payments he says he didn’t make or authorise.Unauthorised transaction

It didn’t raise a chargeback as Mr B had received the goodsCard dispute or chargeback

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1645684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.