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Bank of Scotland Plc
Financial Ombudsman decision DRN-1641999 Not upheld
Not upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Tue May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs H visited a Bank of Scotland branch to pay a credit card bill. She took some cash with her and withdrew some more cash from a passbook. She says she was left short of £60, and she believes the cashier took it.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1641999.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.