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Bank of Scotland Plc
Financial Ombudsman decision DRN-1636119 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Mr G is also unhappy about how Halifax dealt with his complaint. He has also complained that bank charges Halifax applied to his account caused him to experience financial difficultiesCharges and fees
Mr G has complained that Bank of Scotland Plc (“Halifax”) mis-sold him a fee-paying Ultimate Reward Current AccountProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1636119.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.