Bank of Scotland Plc

Financial Ombudsman decision DRN-1622922 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs W complains that Bank of Scotland plc (trading as Halifax) was unfair when it wouldn’t allow her to take out a new interest rate product due to her age.Mortgage administration

Mrs W says Halifax hasn’t treated her fairly, especially as her age makes her financially vulnerable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1622922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.