Bank of Scotland Plc

Financial Ombudsman decision DRN-1520795 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sun Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Halifax sent Mr H a letter in or around October 2018, saying it should’ve told him about his bank chargesCharges and fees

Mr H has complained that Bank of Scotland Plc, trading as ‘Halifax’, didn’t respond to his correspondence about bank charges.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1520795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.