PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-1488208 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked her account for several monthsFunds blocked or frozen

repeatedly gave her inconsistent information about when her account would be unblocked during phone callsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1488208.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.