Barclays Bank Plc
Financial Ombudsman decision DRN-1447401 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
I don’t think it is appropriate to require Barclays to refund the Tech Pack fees in the circumstances of this complaint.Charges and fees
Mrs P says that as Barclays accepted that the First Additions account had been mis-sold, then it should also refund the fees she paid to have the Tech pack.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1447401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.