Nationwide Building Society

Financial Ombudsman decision DRN-1419322 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

applied late payment chargesCharges and fees

their credit card was used fraudulentlyCard dispute or chargeback

incorrectly said Mr G and Mrs P couldn’t refer their complaint to our service until it had issued its final responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1419322.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.