Bank of Scotland Plc

Financial Ombudsman decision DRN-1418107 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Halifax blocked Ms M's credit card while she was abroad, so she couldn't complete a purchase she wanted to make.Card dispute or chargeback

Halifax accepted its service could've been better when Ms M called to remove the block on her return to the UK.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1418107.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.