FCE Bank Plc

Financial Ombudsman decision DRN-1416661 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

the amount that she's been charged by Black Horse Limited, trading as Land Rover Financial Services, for excess mileage and damage to a carCharges and fees

She also complains that the agreement was mis-sold to herProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1416661.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.