Bank of Scotland Plc

Financial Ombudsman decision DRN-1407041 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr B complains about the information he received from Bank of Scotland plc (trading as Halifax) about his overdraft.Charges and fees

Halifax has acknowledged that it hasn’t provided a good level of customer service – it hasn’t responded to Mr B’s correspondence as quickly as it should have and sent a letter to the wrong address.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1407041.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.