Barclays Bank UK PLC

Financial Ombudsman decision DRN-1374404 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

It concluded the credits hadn't been authorised by the third party account holder and it returned them.Unauthorised transaction

Barclays Bank UK PLC froze his account while it investigated some transactionsFunds blocked or frozen

Barclays agreed that its review took longer than it should have and offered Mr B £300 compensationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1374404.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.