Santander UK Plc
Financial Ombudsman decision DRN-1356237 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
Santander placed a block on Ms M’s account. This meant she couldn’t access the money in the account.Funds blocked or frozen
Santander hasn’t offered any explanation for this delay. So I think Ms M is entitled to some compensation.Payment delayed or failed
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1356237.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.