Nationwide Building Society

Financial Ombudsman decision DRN-1354455 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr T complains that Nationwide Building Society (“Nationwide”) wrongly made a payment from his account.Unauthorised transaction

And that, when he contacted them about this, they threatened to cancel his card.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1354455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.