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Bank of Scotland Plc
Financial Ombudsman decision DRN-1347198 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs D complains that Bank of Scotland plc trading as Halifax didn’t properly deal with her chargeback claim.Card dispute or chargeback
Mrs D complained that she had not been sent the information from the merchant’s bank for review as indicated and that the 45 days had elapsed so the credit should now be permanent.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1347198.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.