Bank of Scotland Plc

Financial Ombudsman decision DRN-1228982 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Treatment in financial difficulty

In the Ombudsman’s words

placed a block on his credit card which prevented him from making an online purchaseFunds blocked or frozen

policy to apply a block to customer’s credit facilities if they are experiencing financial difficulties to help stop them getting further into debtTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1228982.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.