Bank of Scotland Plc

Financial Ombudsman decision DRN-1207033 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc trading as Halifax provided him with poor service when he asked it to allow his account to remain open.Account closed or refused

Halifax has already accepted that when Mr S contacted it to ask for his account to remain open the service he got was poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1207033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.