Santander UK Plc
Financial Ombudsman decision DRN-1191797 Not upheld
Not upheldoutcome, as published by the Ombudsman
£669redress stated in the decision
Wed Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mrs W complains that Santander UK Plc has unfairly added legal costs to the balance of her mortgage.Charges and fees
To decide Mrs W’s complaint, I have considered whether her mortgage conditions allowed Santander to charge her for its legal costs in relation to the administration of her account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1191797.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.