Bank of Scotland Plc

Financial Ombudsman decision DRN-1157091 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Halifax didn’t amend the minimum payment amount on her credit card statement. This meant that the minimum payment amount on her statement was greater than it should’ve been.Charges and fees

Ms C remains unhappy and so the complaint has been passed to me to decide.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1157091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.