National Westminster Bank Plc

Financial Ombudsman decision DRN-1043918 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The complaint Mr G is unhappy that National Westminster Bank plc (the Bank) closed his accountAccount closed or refused

Instead, he was complaining about a lack of process to enable him to arrange the repayment of the debts and that the Bank would not engage with him.Service failure

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1043918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.