Santander UK Plc
Financial Ombudsman decision DRN9989480 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jan 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr C complains that Santander UK Plc gave him incorrect information when he disputed a transaction on his credit card account.Card dispute or chargeback
Mr C complained to Santander that he’d received poor service. Santander apologised to Mr C for giving him incorrect information. And for the inconvenience it caused Mr C when trying to sort out his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9989480.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.