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Total Mortgage Network Limited

Financial Ombudsman decision DRN9985007 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Ms H complains that Total Mortgage Network Limited charged her fees for a service which it failed to provide.Charges and fees

The investigator thought TMN should have done more to contact Ms H as required by the letter of 8 April 2016.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9985007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.