Vanquis Bank Limited

Financial Ombudsman decision DRN9977472 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Interest and rates

In the Ombudsman’s words

Mr N complains Vanquis Bank Limited restricted the use of his credit card after her tried to make a payment in May 2018.Funds blocked or frozen

Mr N complained to Vanquis and asked it to stop charging interest while the restriction remained in place.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9977472.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.