Lloyds Bank PLC

Financial Ombudsman decision DRN9977122 Upheld

Upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

Mon Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr W also complains about the bank closing the account.Account closed or refused

He wants the closure of the account in 2013 to be reviewed. He also wants an apology and compensation for the upset caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9977122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.